A. In the case of reservations made more than two months in advance, a deposit may be required as a part of the accommodation fee. Bank account information for the deposit will be provided via email for online reservations, or by mail or fax for telephone reservations. We kindly request that you remit the deposit within one week of receiving the information. Please note that certain plans do not necessitate a deposit. For cancellation charges, please refer to the separate section. 

A. In case of cancellation, the cancellation fee is as follows.

For 1-2 nights, 1 room booking: 

14-7 days prior to arrival: 20%

 6-4 days prior to arrival: 40% 

3 days to the day before arrival: 60% 

On the day of arrival: 80% 

No-show: 100% 

※The cancellation fee applies to the entire cancellation of the trip. However, changes to the number of guests (1-2 people) are not subject to this fee.

※For reservations of 3 nights or more or for multiple rooms, please refer to our special policy.

※Please note that we are generally unable to accommodate groups of 13 or more people.

※Please be advised that cancellation policies may vary depending on the specific accommodation plan. We kindly request that you review the cancellation policy detailed in the plan prior to making your reservation. (This policy applies to reservations made by email or phone.)

For stays of 3 nights or more, or for bookings of 2 or more rooms:

• 30 -14 days prior to arrival: 10%

• 14 -7 days prior to arrival: 30%

• 6 -1 day prior to arrival: 60%

• On the day of arrival: 80%

• No-show: 100%

A. Please contact us as soon as possible. The per-person cost and total amount will change depending on the number of people. Thank you for your understanding. 

A. Check-in time is from 3:00 PM to 6:00 PM. Check-out time is 10:00 AM.

If your check-in time is after 6:00 PM, please be sure to contact us.

The latest check-in time for late arrivals is 10:00 PM.

Please note that we cannot accept reservations with an arrival time after 10:00 PM.

In the event that you arrive after 10:00 PM, an additional fee of 1,000 yen will be charged for every 15 minutes.

A. We are happy to store your baggage prior to check-in, however, we are unable to accommodate refrigerated or frozen items. For your convenience, we suggest purchasing juices, alcoholic beverages, and other perishable items at a nearby supermarket or convenience store. Please be aware that chilling unchilled beverages may take some time and could potentially spoil other items in the refrigerator. Additionally, please note that baggage storage at the front desk is available from 7:45 AM onwards. We apologize for any inconvenience caused. 

A. Free Wi-Fi is available throughout the building (50-100 Mbps). Please note that connectivity may vary depending on your smartphone version. We cannot guarantee Wi-Fi connectivity for all devices. 

A. Unfortunately, we are unable to accommodate pets at our establishment. Guide dogs are the only exception. Due to allergies among our guests, we must kindly request that no pets, including those left outside or in vehicles, be brought onto the property. For smaller animals that may have minimal impact, please feel free to contact us for further information. 

A. There is no charge for bringing your own food and drinks to our hotel. However, we kindly ask for your cooperation in disposing of any waste.

• Food scraps, burnable waste, plastic, pet bottles, cans, and glass bottles: We will dispose of these items free of charge. Please place them in the garbage bags provided in your room. If you have a large amount of waste, please let the front desk know, and we will provide you with additional garbage bags.
  
  

• Metal and non-burnable waste: We will generally dispose of these items free of charge. Please be sure to separate them correctly.
  
  

• Styrofoam: We kindly ask that you take styrofoam waste with you when you leave. If you would like us to dispose of it, there will be a charge of 200 yen or more.

A. We accept cash or all major credit cards. 

A. To minimize our environmental impact, we typically change bed linens in the hotel building every other day. However, we are happy to change them more frequently upon request.

Daily housekeeping is available, but if you prefer to decline this service, please let us know in advance so we can provide you with sufficient amenities for your stay.

Please note that our housekeeping service is available between 10:00 AM and 2:00 PM daily.

For villa guests, we offer a special plan that includes enhanced amenities and a reduced housekeeping schedule. You can enjoy your stay without daily interruptions, and we will ensure you have all the necessary amenities.

For villa guests, housekeeping is typically provided every other day. However, if you need additional cleaning services during your stay, please feel free to ask.

A. Our hotel is designed to cater to individual guests, and group accommodations may not be suitable. We may not be able to provide adequate service to our guests, including your group and other guests, if we accept large groups.

We generally decline multiple room bookings, especially during busy periods such as Obon, New Year's, and peak seasons, to avoid any potential issues.

For example, if you book two villa-type rooms, please note that the amenities provided, such as relaxation spaces, dishes, and cooking utensils, are only sufficient for the maximum occupancy of each room. Therefore, exceeding the occupancy limit is not permitted.

When using our facilities, we kindly ask that you:

• Be quiet and avoid frequent movement between rooms to ensure a peaceful stay for all our guests.

• For bookings involving multiple rooms, we can accommodate up to a maximum of 12 guests (including infants) only for the combination of a Holiday Villa Grand Suite and another room type.

• Please contact us via email or phone for pricing as it varies depending on the combination. We cannot accommodate groups of 13 or more.

*Please contact us for more details.

A. We are pleased to offer ample parking for our guests. Should you require more than three parking spaces per room, kindly inform us in advance. Parking is provided at no additional charge. For your convenience, guests with a large amount of luggage may leave their belongings in front of the reception. Please note that while early check-in and late check-out parking is permitted, during peak periods (weekends, holidays, and the day before holidays), parking is available from 7:30 AM on the day of check-in until 3:30 PM on the day of check-out. To ensure proper records, we kindly request that you inform the front desk upon parking. 

A. We may refuse accommodation in the following cases:

1. When it is recognized that a guest is likely to engage in, or has engaged in, any act in connection with their stay that violates any law, public order, or good morals.

2. When it is clearly recognized that a guest has a contagious disease.

3. When a guest makes an unreasonable demand in connection with their stay.

4. When it is impossible to provide accommodation due to circumstances beyond our control, such as natural disasters.

A. Please don't enter guest rooms if you're not staying the night. If it's absolutely necessary, there's a 3,000 yen fee per person. We can't accommodate extra people beyond the room's capacity, though. Unauthorized entry will incur a 5,000 yen fee per person. (Taxes not included.) 

A. Our hotel is located in the Hirugano area, which is generally covered by cellular networks. However, there may be some areas with poor reception along the way depending on your carrier. 

A. We're sorry to say that our facilities aren't completely accessible. The hotel building is a two-story building without an elevator. Our villas have a few steps at the entrance.

That said, our Holiday Villa Grand Suite and Kurasu Suite are single-story and might work for wheelchair users. We can help you get in and out, so please let us know if you need assistance.

A. We apologize, but the tennis courts and large public bath were discontinued as of 2020. 

A. There’s a little grocery store about a quarter of a mile south of here. It's open from 8:30 AM to 7:00 PM. If you need a bigger selection, there's a larger grocery store called Valor on the right side of Route 156 heading towards Shiro Tori IC. It's just before Takasu IC, so it's a good choice if you're looking for lots of food options. There's also a Daily Yamazaki convenience store about half a mile north of us, open from 6:00 AM to 9:00 PM. 

A. There are 6 onsen (hot spring) and sento (public bath) facilities within a 30-minute drive that offer day trip bathing.

1. Bokka Onsen (winter only) - 6 minutes by car

2. Ouka no Yu - 12 minutes by car

3. Yunohira Onsen - 13 minutes by car

4. Futakoe Onsen - 20 minutes by car

5. Washigatake Onsen - 25 minutes by car

We offer discounted tickets for the nearest onsen, Bokka Onsen. We also have discounted tickets for Ouka no Yu, a large and beautiful onsen that is relatively less crowded during the ski season.

Please inquire at the front desk.

A. For the most accurate navigation, please input our phone number into your car navigation system. Searching by address alone may result in an incorrect location. Our facility is situated approximately 300 meters southwest of Hirugano Highland Ski Resort, conveniently located along National Route 156. Please verify our position on your map. You'll find us right next to the Idemitsu Gas Station (Hirugano Service Station, 0575-73-2211). Should you have any trouble finding us, please don't hesitate to give us a call. (0575-73-2101 Green Garden) 

A. You can rent skis, snowboards, and wear at a special discount at our contracted rental shops.

If you are using the Hirugao Smart IC, please stop by "Rental Earth Work" along Yamabiko Road on your way to National Route 156. If you are using the Takasu IC, you can find "Cedars" right after exiting or "HOZUMI" right after merging onto Route 156 from Takasu IC. Additionally, there is "Rental Yama to" near Hiryugao Kogen Ski Resort.

Please print out the discount coupon page, fill in your stay dates and name, and show it directly to the rental shop to receive the discount.

If you are renting for more than two days, you can keep the equipment and bring it back to your accommodation. Please return it on the last day of your stay.

Note: While you can obtain a discount coupon directly from our hotel, it may be more convenient to visit one of the listed rental shops beforehand, especially if you are traveling from a distance or have a specific ski resort in mind.

A. Enjoy discounted weekday lift tickets to a variety of ski resorts. For weekends and holidays, we can provide you with pre-sale 1-day lift tickets at our front desk. 

A. Hirugano Plateau is located at an altitude of 900 meters, and the average temperature is 7 to 8 degrees Celsius lower than that of urban areas such as Nagoya and Osaka (similar to Sapporo). During the day, temperatures can drop as low as -6 to -7 degrees Celsius, and at night, they can reach around -10 degrees Celsius. Long sleeves and jackets are necessary year-round, except for July and August. The best time for outdoor events like barbecues is from June to September. Otherwise, warm clothing is essential. In winter, temperatures can plummet to as low as -20 degrees Celsius, so it's important to use diesel fuel with antifreeze additives in diesel-powered vehicles. The leaves turn red in late October and early November, and the area is covered in snow from December to March. The artificial snow ski resort opens in mid-November. 

A. Even if you don't have any driving issues, your car battery may be more prone to dying in winter. We recommend checking your battery fluid beforehand, if possible. Also, for diesel engine vehicles, please use light oil with antifreeze. (You can get it at gas stations in Shirotori-cho and Takasu-cho, Gujo City.) Every year, about 10 cars in our parking lot have issues due to frozen diesel fuel. Incidentally, there is an Idemitsu gas station next to our lodge (open from 7:00 AM to 6:00 PM). In addition, from December to March, carrying tire chains or using studded tires is required. 

A. We apologize for any inconvenience, but fireworks are strictly prohibited on our premises. Please be considerate of our neighbors by avoiding noise or smoke. 

A. You can usually spot them at the hotel starting late June through late July. Mid-July is the peak season, and on clear nights between 7 and 9 PM, you might even see them right here on the property. You'll also hear Japanese bush warblers, common cuckoos, and great spotted cuckoos singing from May to October. The great spotted cuckoo usually starts singing around late May. 

A. The front desk is located on the first floor. Please leave your luggage in your car and head straight to the front desk. We'll show you to your villa and parking spot when you check in. 

A.  We have already prepared the futon bedding for you.

• If you would like to use a larger sleeping area, we can arrange the futon bedding for you.

• In that case, please make your bed yourself.

A. Feel free to use your own BBQ equipment at no charge, provided you use charcoal.

For safety reasons, open flames such as firewood are prohibited.

Paid BBQ equipment rentals are available from late April to September.

Tabletop set for 4: ¥3,300 (tax included) - BBQ grill, net, charcoal (easy ignition, automatic blower, salt & pepper) - Recommended!

Tabletop set for 6: ¥4,400 (tax included) - BBQ grill, net, charcoal (easy ignition, automatic blower, salt & pepper)

Large set for 5-8: ¥4,400 (tax included) - BBQ grill, net, iron plate, tongs, gloves, turner, oil, salt & pepper, lighter, 3kg of charcoal

Additional charcoal (3kg): ¥660 (tax included)

Please be mindful of the wind directoin to make sure the other guest's comfort.

Donabe pots and gas canisters are available for rent at the front desk.

Donabe pot and gas canister set: ¥660

Gas canister only: ¥330

Gas stoves are provided in each villa.

We often receive inquiries about BBQs after mid-October.

While it's possible, please note that temperatures can drop significantly in the evenings, making hot pot a better option.

The BBQ season and equipment rental period is from mid-April to mid-November.

Due to snow conditions, chairs and tables may be removed during the winter months. Please inquire closer to the season.

A. An awning is provided for your use, even in rainy weather. However, we cannot guarantee its use in severe weather conditions such as typhoons, heavy rain, or strong winds. If the weather forecast predicts inclement weather, please bring ingredients that can be cooked indoors. Please note that indoor cooking, especially those that may leave a strong smell such as grilled meat, is limited to the built-in grill (under the hood). The use of hot plates indoors is prohibited. Please also refrain from cooking foods such as garlic and seafood that may leave a lingering smell, even when using the built-in grill. For those who have ordered a BBQ food set, please refer to a separate section. 

A. We do not charge a cancellation fee for BBQ equipment rentals. Unfortunately, we cannot hold BBQs in bad weather. We recommend changing your reservation to a hot pot meal (sukiyaki or shabu-shabu) that can be prepared indoors. If bad weather is forecast, we will call you to confirm your reservation. Please note that if we are unable to reach you, we may change your reservation without prior notice. 

A. For hygienic reasons, we do not provide any food or drink items in the villa. However, we offer a condiment set at the front desk for a fee of ¥220. The set includes salt, sugar, soy sauce, pepper, cooking oil, and seasoned salt and pepper. Please inquire at the front desk if you need one. (Dishwashing detergent is always available.)